Cancellation Policy

I-Tours uses three different cancellation policies, depending on the specific tour or activity you choose. Please be sure to verify which one is applicable to your chosen activity prior to confirming your reservation payment.  

This information can be found on every product we offer under check out  section before to prcede with your payment.  

If you have an existing reservation, you can verify the applicable cancellation policy by checking the Cancellation Policy section of your ticket.

Standard - The great majority of our Experiences carry the 'Standard' policy. For these products, you can cancel your booking for a full refund up until 24 hours in advance of your activity. You can cancel your booking by following the instructions found here. 

All Sales are Final - These reservations cannot be changed or canceled for any reason. Therefore, the ‘Cancel my Booking’ option will not appear for these reservations. In these cases, contact us.

Non-standard - These products will indicate the specific terms and conditions in the ‘Cancellation Policy’ section. If a requested cancellation isn't due a full refund, you will not be able to initiate a cancellation online. In these cases, contact us.

‘All Sales Final’ and ‘Non-Standard’ bookings impacted by COVID-19 - Bookings with our standard cancellation policy can be canceled by following the instructions found here. 

At this time we are offering a fee waiver for cancellations due to COVID-19 on ‘All Sales Final’ and ‘Non-Standard’ product bookings with a travel date through May 31st, 2020. In these cases, please select 'Significant Global Event/Force Majeure when processing your cancellation to avail of the fee waiver.

Re-scheduled tour policy

It is possible to reschedule the tour only once with a minimum of 14 days' notice.( Except "Standard" cancellation policy)

Tickets or eventual extra guides are not refundable. ( Except "Standard" cancellation policy)

It is not possibile to refund entry fees and clients have to pay extra fees to re-schedule. ( except "Standard" cancellation policy)

You will not be charged by the company for the cost of the tour just the first time the tour is re- scheduled, on the other hand the second time you cannot re-schedule any tour even in the event of missing flights or any other problem involving the client.

From Ports

In case your ship does not arrive at the port the tour will be re-scheduled when the ship arrives or partially refunded excluding the cost of tickets and private guides (not refundable).

It is not possibile to refund entry fees and clients have to pay extra fees to re-schedule.

Entry admission can not be guaranteed in case of delay.

From Airports (transfers)

The company has no liability for missed flights.

In the event you inform us about your missed flight twenty-four hours before you will not have to pay anything, otherwise, if it happens within less than twenty-four hours you will have to pay the entire amount.

When picking you up at the airport one hour wait is included: in case there is more time to wait an additional hour-rate of 30euros will be charged. 

If you loose your luggage or for any other reason of delay once at the airport of destination you are supposed to inform your driver, so that he does not leave and you do not have to pay for extras.

We monitor your flights from departure to arrival so if there are changes we will update the pick-up times automatically without the need for any communication

From Rail stations

The transfer with pick up at rail stations include 15 min. wait.

 Any additional time will be charged at the standard hour-rate of 30€.

From Hotels

The transfer with pick up from hotel includes 15 min.  wait.

 Any additional time will be charged at the standard hour-rate of 30€.

Refunds

No refund expected, except for "Significant Global Event/Force Majeure " or " Standard" cancellation Policy.

It being understood that for special cases we reserve the right to proceed at our discretion for any refunds.